Refund & Returns Policy

Effective Date: October 2026 | Policy Scope: Pan-India Orders

1. Eligibility for Return (Damage Only)

To qualify for a free replacement or refund under this policy, all the following conditions must be met:

• 3-Day Window: The damage claim must be reported to us within 3 calendar days (72 hours) from the official delivery timestamp recorded by the courier partner.
• Physical Transit Damage: The product must have arrived broken, cracked, leaking, or damaged during shipping (e.g. cracked resin mold, leaked perfume or aroma bottle, punctured wax container, broken glass dropper).
• Mandatory Visual Proof: You must share a clear unboxing video or high-resolution photographs clearly demonstrating:
  1. The shipping label showing your Order ID and tracking number on the outer package.
  2. The external packaging condition.
  3. The specific damaged or leaking item inside.

2. Non-Returnable & Non-Refundable Scenarios

Due to the sensitive nature of chemical formulation supplies, hygiene standards, and consumable craft materials, the following are strictly non-returnable and non-refundable:

• Change of Mind: Requests based on personal preference, color tone variation, change of project plans, or accidental ordering.
• Opened or Used Materials: Epoxy resin, hardener, soy wax, fragrance oils, or attars with broken factory seals or partial usage.
• Claims After 3 Days: Any damage reported beyond 72 hours of courier delivery cannot be entertained.
• Mishandling: Damage caused by customer mishandling, improper curing ratio, incorrect heating temperature, or unsuitable storage.

3. Step-by-Step Return / Claim Process

If you received a damaged product, please follow these simple steps within 3 days:

4. Replacement & Refund Resolution

Once your damage claim is verified:

• Free Replacement (Recommended): We immediately dispatch a brand-new replacement unit with express shipping at zero additional cost to you.
• Refund Option: If a replacement is unavailable or you prefer a refund, the amount will be processed back to your original payment method (Credit/Debit Card, NetBanking, UPI) within 5–7 business days. For Cash-on-Delivery (COD) orders, refunds are credited directly via bank account transfer (NEFT/IMPS) or UPI upon verification.